– Is Waco Vision Source open?
Our doors are locked, but we are open! Our number one goal is to keep everyone as safe as possible, so we are limiting the number of people in our office at one time. Please call or text us at 254.776.8119 before you drop by so we can be ready for you when you get here. Please bear with us if we ask you to wait for a short time. This is so we don’t overcrowd inside. Our Health and Safety Plan can be found here.
– How do I get my glasses and contacts?
Glasses pickup will be done curbside, and contact lens orders will continue to be shipped directly to your home.
– I hoped to get an appointment sooner. Why is it taking so long to get in?
We are slowly ramping up by adding patient care hours and exam slots a little at a time as ordered by the governor. We have spaced out our appointments so there are fewer people in the office and are using technology to reduce the patient’s time spent with any one person to decrease risk. Because of these limits, we are giving priority to patients with urgent eye care needs or who desperately need to order glasses or contacts with us.
– Why do I have to wear a mask in your office?
While we respect your right to disagree, a condition of re-opening our locally-owned small business is that we must follow government guidelines to do so. The guidelines state that masks are required for both healthcare workers and patients. Our team is using masks at all times, and we will ask our patients to do the same. Please wear a mask to protect our employees’ jobs by helping us stay open.
– Why are you taking my temperature when patients with no symptoms at all can pass COVID on to others?
Again, a condition of re-opening our locally-owned small business is that we must follow government guidelines to do so. We are required to ask a series of questions and take the temperature of anyone who enters our office. Anyone with a temperature of 100.0 F or greater will not be let inside. We will also ask you to wash your hands immediately upon entering our office.
– What steps are you taking to disinfect your office and present the spread of COVID-19?
We are beyond proud to say that the disinfectant we used in our office prior to COVID-19 is on the EPA list of products that kill this new virus! Each piece of exam equipment has always been cleaned and disinfected in between each patient, and we will continue to do so. We will now be cleaning door handles, bathrooms, etc after each patient.
Our team changed everything possible to minimize the amount of time you spend in our office and allow for social distancing. We changed our schedule to minimize overlapping appointments. You will be asked to wait in the safety of your car until you can be taken directly to an exam room. Sneeze guards have been placed in key areas where we need to be closer to our patients.
And as mentioned above, our team is using masks and practicing proper hand washing at all times. We will ask our patients to do the same.
– I’ve been here before (or even recently in the past few months). Why do I have to re-do paperwork?
In the past, our staff would review changes with each returning patient as a courtesy. Address, phone number and insurance was verified at the front desk. Our techs asked about changes in your medical history, medications, etc. This history is required by all insurance companies as part of your eye exam, so we must have it.
However, the CDC and OSHA have said that the risk of transmitting COVID-19 increases with the amount of time spent with a potentially infected person. To protect our patients, we have looked for ways to limit how much time you need to spend in our office and with individual staff members. Completing this information before you get to our office speeds up your visit a lot.
This is the link to our secure, encrypted, online information form that we will email to ALL patients before their appointment: https://www.crystalpm.com/index.jsp?crystalpmid=1271
This needs to be submitted at least 24-hours prior to your appointment time. If you are unable to complete it, please let us know as soon as possible. We will call you to get this important information.
Our secure text feature will allow you to send us a photo of your insurance card. We also need this prior to your appointment and will contact you directly with an easy how-to.
– Why can’t my friend/spouse/child/etc come to my appointment with me?
Our number one goal is to keep everyone as safe as possible. We are limiting the number of people in our office at one time to stay complaint with the governor’s conditions for reopening. Only the patient being seen will be allowed in the office. If you need assistance during your exam, please let us know BEFORE you arrive. Patients under the age of 18 will still need to have an adult with them.
– I realized I have different insurance the day of my exam. Why can’t you file it today?
To make sure we don’t overcharge our patients or miss any ‘hidden’ benefits you may not know you have, we pre-verify every patient’s medical and vision insurance. To save time in the office and maintain social distancing, any co-pays, deductibles and uncovered charges in advance of your appointment. Without pre-verification, full payment for all services is expected at the time of your visit. We will still be happy to file to your insurance for your reimbursement. We accept Visa, MasterCard, American Express, Discover and Care Credit.
– Why am I being asked to pay co-pays, deductibles and uncovered charges before my appointment?
As previously mentioned, our team changed everything possible to minimize the amount of time you spend in our office and allow for social distancing. Reviewing insurance benefits is one of the most time-consuming steps in the exam process. Discussing what you can expect prior to your visit cuts down your time by a lot. Payment by credit card in advance keeps us from passing papers and pens back and forth from team members to patients.
– Why do I have to have an OptoMap retinal image taken?
Again, our team changed everything possible to minimize the amount of time you spend in our office and allow for social distancing. Examining the inside of your eye is one of the most time-consuming steps in the exam process, and it happens with the doctor very close to the patient. For our safety and yours, we are using technology to give us not only a safer distance, but also a superior view.